Conflict Mapping

Do you want to improve your sales in Europe? Do you receive complaints about lack of support? The solution is process mapping, or in other words conflict mapping. We will map out current support processes in your organization and find gaps and overlaps. The result will be change driven by all functional groups within your organization.

Change will occur naturally. Your cross-functional teams will participate and support the change. [Of course that requires that you, the LEADER, must lead and support it first.] As a result, you will see your customer retention, your sales, and profit margin increase.

Starting-up sales in Europe is a great opportunity. There are however some questions to ask before you can be successful:

• The banking payment systems are different.
  
• Consumers are not equipped with Visa and MasterCard like consumers in the USA.
  
• The EC Card is widely spread which works with on-site sales but not with tele-purchases.
  
• ACH payments can be rejected after product distribution.
  
• Who is going to distribute your products, and then pick it up if payment is declined?
• Who will do your collections? Is your product market compliant?
  
• Are your marketing methods and strategies Europe-localized?
• Do you have a European-focused support available?
• Where will you sell your products?